AI & automation

AI agents that do the work, not just answer

An agent reads emails and documents, decides by your rules and takes the next step. Anything outside the rules goes to a person.

Book a callSee how it works
to a draft reply, instead of 40 minutes
30 s
more inquiries handled by the same team
3×
of drafts approved without changes
85%

How it works

A step beyond a chatbot

A chatbot answers questions. An agent runs a process: it reads an order or an invoice, checks it against your rules, enters it in your system and drafts the reply. It starts in approve-first mode (it proposes, a person signs off) and gets more freedom only where its decisions prove reliable.

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How we work

From a call to a working solution

  1. 01Pick the processWe choose one process and write down how decisions are made.
  2. 02PilotThe agent works on your real documents; a person approves every step.
  3. 03TuneConfidence thresholds and clear rules for what goes to a person.
  4. 04Hand overMore autonomy only where its decisions are consistently right.

What you get

  • One process, with the agent's decision rules written down
  • An agent connected to your email, documents and systems
  • Approve-first mode at launch
  • A clear hand-off to a person for anything unusual
  • A log of every decision the agent makes

Need more info?

You ask, we answer

The questions we hear most. Anything more specific — ask us directly.

Maks Miśkow

Founder, Pace Labs

Usually replies within one business day

Book a callEmail us
An automation follows a fixed script. An agent understands content (an email, a PDF) and decides by rules, so it copes where a script would need a hundred branches.
It starts in approve-first mode: it proposes, a person approves. Autonomy is switched on only where its decisions are reliable, and only within agreed limits.
Repetitive ones built on documents and rules: inquiries, orders, invoices, complaints, email. The more volume, the faster it pays back.
Available for Q4

Which process could an agent run?

30 minutes, and you'll know where an agent pays back fastest.

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